Why customer experience management matters
Customer experience (CX) management is a key differentiator for today’s top brands. As customers...
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Author: Vicky Katsabaris
How CX programs drive better business results
Great customer experience (CX) is not only a tagline, it delivers better business results....
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How culture and leadership can influence customer experience
Customer-obsessed companies can grow their revenues faster and build a more loyal customer base....
Read MoreHolidaymakers say travel companies ignore their feedback nearly half the time
Travel organisations know that their ability to provide the best experience for their travellers is critical to their business success, and a core component of this is acting on feedback. However according to a new global...
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The main reasons customer experience programs fail
For business leaders looking to use customer experience (CX) programs to strategically improve...
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